blasting music...to mask the bloody laughter, chatter, watever
TMD TMD...KKN.... oh well..i can't complain can't i, full knowing that i'm one of the suckers who finishes last...TMD..............and i'm not nice. i thought nice ppl finish last. *grumble* hahahahahaha....
remember.......service charter/mission statement for a defined market is linked to the second part of the framework for service offering-basic services package (include facilitating, core, supporting services which constitute the technical outcome of the offering)
augmented service offering takes into account process-related features....accessibility, customer participation, interaction........production of service not separated from consumption
servicescape is the baby...is the babyyyy........where people experience the firm's facility. uses:aids/hinders goal-related, should ideally support the needs and preferences. framework in general includes...............1)environment dimensions - ambient conditions, signs, spatial layout 2)holistic environment 3)moderators - personality traits, situational factors, expectations 4)internal response - physiological, cognitive, emotional 5)behaviours - avoid/approach, social interactions....
rememberrrrrrrrrrrrrrrrr....bitner 1992 and anderson and his bloody friends....whooooo agreed that serviscape/ physical settings might be a deciding factor of satisfaction ...revelation of the day.
mannn...i'm so going to die if they conbine quesitons because i've only done 4 out of 6 main sections.... i'm done for if they decide to combine quesitons...think i said that already..argh!!! i need to attempt 4 questions.....4....4....4...........in chinese it's si which means dieee...dieeeeeeeeeeeeeeeeeeeeeeeeeeeeeee.....
renzi screams again...
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